Dreamer AI

Refunds

Refund and subscription help

Purchases are processed by Apple App Store or Google Play, so refund decisions begin with the store where the purchase was made.

Apple purchases

Use Apple's reportaproblem.apple.com refund flow for App Store subscriptions or purchases.

When Apple approves a refund, the app service should honor the platform result and update the related entitlement accordingly.

Google Play purchases

Use Google Play's refund tools for Android subscriptions or purchases made through Google Play.

When Google approves a refund, the app service should honor the platform result and update the related entitlement accordingly.

What to include

If you contact contact@dreamer-ai.net, include the store used, order ID, app account email or identifier, purchase date, and a short description of the issue.

Support cannot directly view your full payment details and will never ask for your password.

Dreamer AI

Support and policy information for AI Video Maker: JoyTu and AI Hug Video Maker: JoyTu. Contact contact@dreamer-ai.net.

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